Refund Policy

REFUND POLICY

OUR 30 DAY WARRANTY

All products come with a FREE replacement warranty for 30 days

from purchase. IF your purchase does not match the description or is

the item is defective, please contact us within 48 hours of receiving

your order – we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of

delivery. We will arrange to deliver the correct items or return all

your payment.

For defective or faulty products, please take photos or videos and

email us at support@pandagoal.com – we will replace or refund

your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental

damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase,

unfortunately we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original

condition and packaging. Used products, or products damaged by the

customer will not be eligible for refund.

Request your Return Authorization Number and by emailing

support@pandagoal.com with detailed reason for return and

pictures or a video of the product that supports your reason. Upon

approval you will receive the RA# and the address of the closest

warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not

be responsible for lost or missing packages. (You will be responsible

for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost

of return shipping will be deducted from your refund. Please make

sure you send the item back as a gift as we don’t cover custom fees

for returns)

Upon the receipt of your package your products will be examined and

a full refund will be issued to your original method of payment. A

refund receipt will be emailed to the email address you used when

making your original purchase.

There are certain situations where only partial refunds are granted

(if applicable):

Any item not in its original condition, is damaged or missing parts

for reasons not due to our error

Any item that is returned more than 30 days after delivery

Several types of goods are exempt from being returned. We also do

not accept products that are intimate or sanitary goods, hazardous

materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account

again.

Then contact your credit card company, it may take some time

before your refund is officially posted.

Next contact your bank. There is often some processing time before a

refund is posted.

If you’ve done all of this and you still have not received your refund

yet, please contact us at: support@pandagoal.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to

exchange it for the same item, send us an email at:

support@pandagoal.com

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately sale items

cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been

processed and/or shipped. If you cancel your order BEFORE it has

been processed and/or shipped, you will be assessed a 20%

cancellation fee to cover restocking fees and the charges assessed to

us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items – this is the most common example

which we cannot honor if we want to continue offering great value at

Panda Goal. The buyer should make sure he or she wants to buy

the items before submitting an order, not after. After an order is

submitted, the buyer enters into a legally binding contract with the

seller to purchase all items in that order.

Buyer found items cheaper somewhere else – Buyer should be

confident that he or she is ready to pay the asking prices before

submitting an order. After an order is submitted, the buyer enters

into a legally binding contract with the seller to purchase all items in

that order.